Hang Zhou Chenchan Machinery Co., Ltd.

Customer Services

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Service is the important competitive factor of Chenchan and our service includes not only the after-sales service but also a complete package solution for the whole procedure. Chenchan would offer the clients more technical supports such as the technical consultations, the investment plan, the cost accounting, the system design, the staff trainings and installations and debugging etc. And Chenchan could provide more help on the factory solution of the energy-saving system, the filling system, the management system and the individual solution project for the clients, too.

We are still there for its customers after they have purchased our product. This is generally called Customer Service. For us it is much more: we see this as looking after a relationship which creates a long term partnership as the result of a business contact.

Responsible contacts are available for customer support and they can be reached to answer your queries within a short time and will find solutions for your problems. For this purpose, please use our contact form. Or send us an E-mail:

adm@hzzhenzhan.com

The following individual services are offered by us:

*support before and during installation of the equipment

*professional commissioning

*carrying out of maintenance measures

*carrying out of repairs and inspection work

*telephone support in case of system malfunctions

*spare parts supplies

*processing of complaints

*sales of accessories and consumables for our products

*training and further education of customer personnel in the technical school (with production simulator)

Total solution

1）Technical advice：EPS production and plant construction, process design, equipment selection

2）Investment Plan: EPS project investment budget, investment planning, market analysis

3）Cost accounting: EPS project cost estimates, project cost analysis,

4）System components: the main production system, auxiliary production system, management systems, human resources systems, factory maintenance system

5）Installation: the installation of equipment and equipment on-site commissioning

6）Staff training: the training of equipment operators

7）Technical support: equipment, commissioning, maintenance, upgrades,

Factory Solutions

1）Energy-saving system: power system optimization, production and auxiliary equipment optimization.

2) Feeding system: focus on feeding the distribution system set up and optimization

3) Efficient systems: steam, air, cooling water piping system optimization, equipment optimization of the cooling circulation system configuration optimization of product variety.

4) Production management system: optimization of production management systems, quality control system optimization, system optimization of human resources.

5) Central vacuum system: the formation of the central vacuum system and optimization.

Individual Solutions

Single piece of equipment and tooling optimization: for each piece of equipment to improve production efficiency, reduce energy consumption, improve product quality optimization.

Spare Parts Supplies

The speedy availability of spare parts is one of the most important demands of a customer-orientated concept. The areas of 'Planning', 'Co-ordination' and 'Preparation' of spare parts are coordinated with each other so that Chenchan customers can take maximum advantage concerning operating efficiency. An extensive range of components and spare parts stocked in our own warehouse ensures a quick delivery of the parts required and guarantees the best possible availability of the customer's production equipment.

Commissioning

Trust our professional installations and commissioning of Chenchan products by professionally-trained Chenchan personnel.

At commissioning, it is also possible to instruct and train the customer's personnel during the commissioning procedure directly in the production environment. In this way, we both ensure additional safety in the production process.

Machine Maintenance

An important factor for every customer is uninterrupted availability as far as possible of the Chenchan production equipment. One possibility for minimizing standstill times - and to maintain production - is regular maintenance. This serves as a safeguard against malfunctions, thus guaranteeing the equipment's availability the individual measures are set down in the maintenance schedule and carried out in accordance with the respective requirements. Chenchan offers the following services:

*compilation of a maintenance plan according to the customer's requirements

*determination of the maintenance intervals

*cleaning and supervision of machines and equipment

*plant inspections